![]() ![]() Machine learning capabilities to address many pain points in explaining decisions made by machine learning OmniXAI (short for Omni eXplainable AI) is a Python machine-learning library for explainable AI (XAI), offering omni-way explainable AI and interpretable Subsequently, ChatGPTĪnalyzes these results and generates the corresponding explanations that provide developers withĪ clearer understanding of the rationale behind the model's predictions. Produced by SHAP and MACE to formulate the input prompt for ChatGPT. You’re now ready to move on to the next section.The latest version includes an experimental GPT explainer. Find the flow named External Routing Request Deletion and click on it, and then press Activate.We do need to activate this flow, so follow these steps: The user closes the chat before it is routed to an agentįailsafe’s like this are important to any implementation.Disconnected work items that are successfully routed and completed.This flow will clean up the request records that are created when the following occurs: When you downloaded the package for external routing, it included a flow called External Routing Request Deletion. If you want to watch a video of these steps, you can view that here. Finally, click Save and then click Activate.Work_Item_ID_c - set the value to the recordId variable that we created earlier.Open_Messaging_Integration_c - Set the value to the Open Messaging integration platform that you set up in Genesys Cloud CX from the pick-list.Under Set Field Values for External Routing Request, we are going to set 2 fields.From the object list, choose External Routing Request.Under How to Set the Record Fields, choose “Use separate resources, and literal values”.For How Many Records to Create, just choose One.You could even just make it “External Routing Request” The label and API name can be anything descriptive that you want.When creating the Create Records action, input the following values:.This element will be a Create Records element Now we are going to create another element right after the Route Work Element we just created.When selecting a queue, choose the Queue that you set up previously.Under Set Input Values and Service Channel, choose the Service Channel that you created previously.Under Set Input Values and Record ID, choose the recordId variable that you created.You could even just make it “Route Work.” When configuring the Route Work action, input the following values:.In the graphical interface, press the + sign to add a new element in between the Omni-Channel Flow Start and the End.this new resource type will also be of variable.Once again, in the toolbox click Manager and then New Resource.mark Available for input for availability for use outside of the flow.for the API name, enter recordId (it must be this name specifically).the new resource type will be of variable.In the toolbox, click Manager and then New Resource.Choose the default Omni-Channel Flow and click Create. ![]() Then click on the “All + Templates” tab and then the Omni-Channel Flow tab. In the quick find box, search for Flows.In Salesforce, navigate to the setup portal.This Omni-Channel flow is what will create the external routing request thus triggering the Salesforce interaction to route through the Message flow we set up in Architect over in Genesys Cloud CX. Omni-Channel Flows can be launched when a customer initiates a chat, voice, or messaging conversation from Salesforce.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |